FAQ Page

F.A.Q.

Subscribing to our products is easy! Simply visit our website and select the subscription option for the products you want. From there, you can customize your subscription to fit your specific needs.

By subscribing to our products, you'll enjoy the convenience of having your acne treatments delivered right to your door on a regular schedule. You'll also save up to 40% off the regular price for the first order of our products. Finally, you can customize your subscription to fit your specific needs, so you get exactly what you want, when you want it.

Yes! You can change or cancel your subscription at any time by logging into your account and making the necessary changes. We want to make your subscription as flexible and hassle-free as possible.

Yes! We stand behind the quality and effectiveness of our products, and we offer a 30-day money-back guarantee on all of our products. If you're not completely satisfied with your purchase, simply return it for a full refund.

We offer free shipping on all subscriptions, and delivery times vary depending on your location. In general, you can expect to receive your products within 2-6 business days in the USA.

Yes, you can! While we believe that our subscription service offers many benefits, you can purchase our products without subscribing.

Yes! We use only the highest-quality ingredients to create safe and effective products that are designed to treat acne and promote healthy skin. Our products are rigorously tested to ensure that they meet our high standards for quality and effectiveness.

Yes! We know that everyone's skin is different, which is why we offer personalized skincare advice to all of our customers. Our team of skincare experts is always here to help you find the right products and create a skincare routine that works for you.

As each order is customized to meet the recipient's needs, we do not offer samples. We recommend using Acne Intelligence for at least two months to experience its full benefits.

Acne Intelligence products range in strength and are custom-selected based on your skin’s needs — including its sensitivity levels. Products specially designed for sensitive skin include the Acne Intelligence Gentle Wash, Gentle Prep and Salicylic Serum 1%. These products are designed to soothe sensitive skin while treating acne breakouts.

Never! Acne Intelligence products are not tested on animals and do not contain any animal by-products.

Yes, all Acne Intelligence products contain ingredients proven to not clog pores.

The PP2 compound is a patented delivery system found in Acne Intelligence products that holds active ingredients in long-lasting reservoirs on the skin's upper layer and releases them gradually over time. This gradual release method allows PP2 to increase the efficiency of active ingredients, reduce irritation, and leave skin feeling smoother.

Acne Intelligence products use a variety of active ingredients, depending on the specific product, and incorporate patented delivery mechanisms to maximize their effectiveness. After completing a free analysis, you'll receive a list of recommended products and their active ingredients tailored to your skin's needs.

No, we do not recommend using Acne Intelligence products to treat cystic acne. It is best to consult with a dermatologist to develop an appropriate treatment plan.

Acne Intelligence products are exclusively available on our official website, www.acneintelligence.com, and through the Beverly Hills Skin Clinic website, www.bhskinclinic.com. Soon, our products will also be available through the Acne Intelligence app. Please note that the efficacy of our products cannot be guaranteed if purchased through any other source.

Yes, international shipping is available and calculated during checkout.

We appreciate and welcome your feedback! Please use our contact form to share your thoughts.

The safety and quality of Acne Intelligence products is our top priority. The recent study conducted by Valisure, a private testing facility, did not include our products. We work to ensure all products are safe and effective for their intended use, and that testing meets or exceeds FDA requirements prior to being released for sale.”

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